FAQs

These FAQs are a quick overview. For full details, please see our complete shop policies.

When will my order ship?

We ship 1–2 times per week. The shipping speed you choose at checkout refers to carrier transit time only and does not include our processing/packaging time.

Do you ship internationally?

Yes! Please note that any customs fees, import taxes, or tariffs are the buyer’s responsibility.

Can you rush my order?

Sometimes. Email us before placing your order to see if we can meet your deadline. We’ll confirm what’s possible before you checkout.

What if I typed the wrong address?

If you let us know before your order ships, we’ll update it. If it’s already shipped, we can’t change the address and aren’t responsible for mis-delivered packages.

What if my package is missing or delayed?

Once shipped, your order is in the hands of the carrier. Delivery times and delays are outside our control. If tracking shows “delivered” but you don’t have it, please check with neighbors or your local post office. We can’t issue refunds for lost or stolen packages, but we’ll help you troubleshoot where possible.

What if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number and photos of the issue. If approved, we’ll send a replacement or refund.

Can I return something?

Yes, within 14 days of delivery if the item is unused, in its original packaging, and accompanied by proof of purchase.

• Not returnable: personalized/custom items, sale, promo, and clearance items.

• Return shipping: Buyer pays for returns unless the item was defective or incorrect.

When will I get my refund?

Refunds are issued to your original payment method once we’ve received and inspected your return. Processing time depends on your bank/credit card provider.