Policies

SHIPPING

We’re a small (but mighty) business, and as much as we’d love to beam your order out instantly, we ship 1–2 times per week. Kindly keep this in mind when placing your order.

  • Rates: Shipping is calculated at checkout based on your location.
  • Processing time: The shipping speed you select refers to carrier transit time only — it doesn’t include the time we spend lovingly assembling, packaging, and mailing your order.
  • International: Yes, we ship worldwide. But please note that customs fees, import taxes, or tariffs are the buyer’s responsibility.
  • Address errors: We are not responsible for packages shipped to an incorrect address provided at checkout. If you notice a mistake, email us right away — if your order hasn’t shipped yet, we’ll do our best to update it.

Once your order is shipped, you’ll receive a tracking number so you can (obsessively) refresh as it makes its way to you.

Missing or Delayed Packages

Once we hand your order to the carrier, it’s officially in their care. Transit delays can happen, especially around the holidays.

  • If your package hasn’t been marked delivered but seems stuck in transit:
    • Give it a few extra days — tracking often updates late.
    • Reach out to your local post office or carrier office for updates.
    • If the carrier confirms the package is lost after their investigation, email us with the case number and we’ll work with you to make it right.
  • If tracking says “delivered” but you can’t find it, please check with neighbors or your local carrier office first. Unfortunately, we can’t refund or replace orders marked as delivered.

Can You Rush My Order?

Have a deadline? Let us know before checkout so we can see if it’s doable (no guarantees, but we’ll give it our best shot!).

Returns

We want you to love your cards — but if something’s not quite right, here’s how returns work:

  • Return window: Returns are accepted within 14 days of delivery.
  • Condition: Items must be unused, in their original packaging, and include proof of purchase.
  • Exclusions:
    • Personalized/custom items can’t be returned.
    • Sale, promo, and clearance items are final sale.
  • Return shipping: If you’re returning an item because you changed your mind, shipping costs are on you. If we sent the wrong item or something arrived damaged/defective, we’ll cover the return shipping and make it right.

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method. (Timing may depend on your bank/credit card.)

Damages & Issues

We pack every order with care, but sometimes the shipping journey can get a little bumpy. Please inspect your order upon delivery and contact us within 7 days if it’s damaged, defective, or the wrong item — that way we can make it right quickly.

Email us with your order number and photos of the issue. If approved, we’ll send a replacement or refund.


If you have any questions, just reach out to hello@charmingstudiony.com so we can help.